FAQ'S
Is it pure Silver?
Yes, we use 92.5% purity of silver as the base metal for the product. All our products come with government approved hallmark Pure 925 silver stamp and authenticity certificate, so you can be confident you're purchasing a high-quality product.
When can I expect my order to be delivered?
• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here: https://preciousjewel.in/
Opening Videos Requirement?
Before unpacking your order, it is mandatory to record an opening video of the package.
What if my parcel is lost or Stolen?
Precious Jewel is totally responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. After getting in touch with our delivery partners, we will solve your issue ASAP.